How long does my order take to ship?

All orders are processed within 1 to 3 business days (excluding weekends, holidays, and weekends of archery shoots and during archery season, or when traveling) after receiving your order confirmation email. You will receive another notification when your order has shipped. We’ll do our best to get it out to you in a timely manner.

Do you offer international shipping? 

International orders are all shipped first class and will be shipped through a third party shipping company. Please be advised that once a package has made it through customs it is no longer tracked by the USPS and tracking may not be updated. It us up to the country it is moving through to update tracking numbers and sometimes they just don’t.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Eden’s Arrow Works is not responsible for these charges if they are applied and are your responsibility as the customer.

What is your return policy? 

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at edensarrowworks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at edensarrowworks.com.